This Refund Policy explains how and when refunds are processed. It should be read together with our Terms & Conditions and Cancellation Policy.
1. Eligible Refunds
Refunds are only issued in the following circumstances:
- Client-initiated cancellation, calculated per the tiered schedule in our Cancellation Policy
- Trip cancellation by Trek To K2 Base Camp (e.g., due to insufficient group size, permit refusal, or force majeure)
- Confirmed booking errors or overcharges on our part
2. Non-Refundable Items
The following are not refundable under any circumstances, unless the trip is cancelled entirely by Trek To K2 Base Camp:
- International or domestic flight tickets already issued
- Visa fees already paid or submitted
- Trekking permit and NOC fees already submitted to Pakistani authorities
- Any services already rendered (e.g., completed portion of a trek)
- Minor itinerary adjustments made for weather, safety, or regulatory reasons (see Section 3 of our Terms & Conditions)
3. Refund Method and Timeline
- Approved refunds will be processed to the original payment method used at booking, where possible.
- Refunds are typically processed within 14–21 business days of written confirmation of cancellation.
- International bank transfer fees or currency conversion losses, if any, will be deducted from the refunded amount.
4. Future Credit as an Alternative
Instead of a cash refund, clients may opt for a 100% future travel credit (valid 24 months, transferable) as described in our Cancellation Policy. Once a refund method is selected in writing, it cannot be changed.
5. Force Majeure
In the event of cancellation due to circumstances beyond our control (natural disasters, pandemics, government restrictions, etc., as described in Section 8 of our Terms & Conditions), we will make reasonable efforts to offer a refund of recoverable costs or a future travel credit. Costs already paid to third parties (airlines, permit authorities, hotels) that are non-recoverable cannot be refunded by us.
6. Disputed Charges
If you believe a charge or refund amount is incorrect, please contact us in writing at [Insert Email] within 14 days so we can review it before any formal dispute or chargeback is filed.
7. Currency
All refunds are calculated and issued in USD, the currency in which our tours are priced, regardless of the currency used at the time of original payment.
See also our Terms & Conditions, Cancellation Policy, and Privacy Policy.